The Aberdeen based IT support you need to succeed

Whatever IT issues you experience and whatever your support needs, we’ll take care of them quickly and efficiently, so you can get back to business. And best of all, we do it with a human touch. That’s why some of our clients have stayed with us for over twenty years.

Looking to get more from your IT? Our free IT audit for the Aberdeen area will help you get clear on the strengths of your existing system and the areas that could be improved. Plus, we can give you insights into how you can accelerate your growth and success with innovative solutions. Book a meeting, either via Teams or at your Aberdeen office, and we’ll get back to you to arrange your free IT audit.

Total control and visibility

Outsourcing your IT Support doesn’t mean losing control. You’ll have total visibility of incidents you’ve reported to us, including our response times and fix progress, with our instantly accessible client portal. And because we’ll agree on maximum response timeframes in a service level agreement, you can rest assured that we’ll always react quickly and effectively when you tell us about a problem.

This level of transparency allows your team to track performance and maintain confidence in your IT setup.

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The IT support your business needs to succeed

Whatever your IT support needs, we’ve got them covered. Whether a printer has malfunctioned, or you need hardware and a desktop set up for a new staff member, we’ll take care of it. All that’s left for you to do, is run your business.

And should your needs change in the future, as your business technology partner, we’ve got the expertise, Managed IT Services, and Microsoft Cloud Services you need to succeed through digital transformation.

Taking care of your on-premise servers

Get direct access to experienced, reliable support technicians. We’ll monitor your on-premise servers around-the-clock, and if things go wrong, we’ll get you up and running again within a contractually agreed timeframe.

24/7 Help Desk

When you succeed, we do too, so you are always our top priority. Via our Helpdesk, you can speak directly to an expert IT engineer who’ll always try to resolve your problem on your first call. Because we work to strict KPIs, you can rest assured that if you experience a problem, it’ll be resolved swiftly within minimum input from you.

Keeping your on-premise network and hardware at peak performance

We’ll monitor and manage your on-premise network and the hardware that accesses it, and keep it running at the performance levels you need to work productively. From your firewalls and routers to your printers, we’ll take care of everything, so you can focus on reaching your goals.

The numbers say it all

How we served our clients in Aberdeen over the last 30 days.

Answered calls within

15
seconds

on average

Resolved incidents in

4.2
hours

on average

Met or exceeded

98
%

of SLAs

Achieved

99
%

customer satisfaction

Why Choose Red Mosquito for IT Support in Aberdeen?

Choosing the right IT support provider in Aberdeen is essential for your business success. At Red Mosquito, we deliver tailored IT solutions to keep your systems running efficiently and securely.

Key Benefits of Our IT Services:

24/7 IT Support & Monitoring – Minimize downtime with round-the-clock assistance.
Proactive IT Maintenance – Prevent issues before they impact your operations.
Advanced Cybersecurity Solutions – Protect your business from cyber threats.
Cloud & Remote IT Support – Secure, scalable, and efficient IT solutions.
Industry-Specific IT Expertise – Tailored IT strategies for your business sector.

Frequently Asked Questions (FAQ)

1. What services are included in IT support in Aberdeen?

We offer 24/7 IT support, cybersecurity, cloud solutions, disaster recovery, and on-site IT assistance for businesses of all sizes.

2. How quickly do you respond to IT issues?

Our helpdesk operates 24/7, ensuring fast response times and minimal disruption to your business.

3. Do you provide IT support for small businesses?

Yes, our IT solutions are scalable and cost-effective, designed to support both startups and enterprises.

4. What industries do you serve?

We provide IT support for finance, healthcare, retail, manufacturing, legal, and hospitality sectors.

5. Can you help with cybersecurity in Aberdeen?

Absolutely! We offer firewall protection, endpoint security, phishing prevention, and compliance support.

6. Do you offer remote and on-site IT support?

Yes, we provide both remote troubleshooting and on-site IT assistance based on your business needs.

7. How can IT support improve my business operations?

We reduce downtime, enhance security, improve efficiency, and offer strategic IT planning for growth.

8. Do you offer cloud migration and management?

Yes, we provide cloud-based IT services, data migration, and ongoing cloud management.

9. What makes Red Mosquito different from other IT providers?

We offer personalized support, 24/7 availability, industry expertise, and cutting-edge security solutions.

10. How can I get started with Red Mosquito?

Simply contact us today, and our IT specialists will assess your needs and provide a customized support plan.

Aberdeen City

Aberdeen is a city in North East Scotland, and is the third most populous Scottish city. Historically, Aberdeen was within the historic county of Aberdeenshire, but is now separate from the council area of Aberdeenshire. Aberdeen is one of Scotland's 32 local government council areas (as Aberdeen City), and has a population of 198,590 (mid-2020 est.) for the urban area, making it the United Kingdom's 39th most populous built-up area, and 224,190 (2022) for the wider council area including outlying localities. Aberdeen has a long, sandy coastline and features an oceanic climate, with cool summers and mild, rainy winters.

(Source: Wikipedia)