The Dundee based IT support you need to succeed

Whatever IT issues you experience and whatever your support needs, we’ll take care of them quickly and efficiently, so you can get back to business. And best of all, we do it with a human touch. That’s why some of our clients have stayed with us for over twenty years.

Looking to get more from your IT? Our free IT audit for the Dundee area will help you get clear on the strengths of your existing system and the areas that could be improved. Plus, we can give you insights into how you can accelerate your growth and success with innovative solutions. Book a meeting, either via Teams or at your Dundee office, and we’ll get back to you to arrange your free IT audit.

Total control and visibility

Outsourcing your IT Support doesn’t mean losing control. You’ll have total visibility of incidents you’ve reported to us, including our response times and fix progress, with our instantly accessible client portal. And because we’ll agree on maximum response timeframes in a service level agreement, you can rest assured that we’ll always react quickly and effectively when you tell us about a problem.

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The IT support your business needs to succeed

Whatever your IT support needs, we’ve got them covered. Whether a printer has malfunctioned, or you need hardware and a desktop set up for a new staff member, we’ll take care of it. All that’s left for you to do, is run your business.

And should your needs change in the future, as your business technology partner, we’ve got the expertise, Managed IT Services, and Microsoft Cloud Services you need to succeed through digital transformation.

Taking care of your on-premise servers

Get direct access to experienced, reliable support technicians. We’ll monitor your on-premise servers around-the-clock, and if things go wrong, we’ll get you up and running again within a contractually agreed timeframe.

24/7 Help Desk

When you succeed, we do too, so you are always our top priority. Via our Helpdesk, you can speak directly to an expert IT engineer who’ll always try to resolve your problem on your first call. Because we work to strict KPIs, you can rest assured that if you experience a problem, it’ll be resolved swiftly within minimum input from you.

Keeping your on-premise network and hardware at peak performance

We’ll monitor and manage your on-premise network and the hardware that accesses it, and keep it running at the performance levels you need to work productively. From your firewalls and routers to your printers, we’ll take care of everything, so you can focus on reaching your goals.

The numbers say it all

How we served our clients in the last 30 days

Answered calls within

15
seconds

on average

Resolved incidents in

4.2
hours

on average

Met or exceeded

98
%

of SLAs

Achieved

99
%

customer satisfaction

Why Choose Red Mosquito for IT Support in Dundee?

Choosing the right IT support provider in Dundee is essential for businesses looking to stay secure, efficient, and competitive. At Red Mosquito, we offer tailored IT solutions to keep your systems running smoothly with 24/7 expert support.

Key Benefits of Our IT Services in Dundee:

24/7 IT Monitoring & Support – Prevent downtime with round-the-clock assistance.
Cybersecurity & Data Protection – Advanced security solutions to safeguard your business.
Cloud Solutions & Remote IT Support – Scalable IT infrastructure for flexible operations.
Proactive IT Maintenance – Identify and fix potential issues before they impact your business.
Industry-Specific IT Services – Customized solutions for various sectors including finance, healthcare, and retail.

Frequently Asked Questions (FAQ)

1. What IT support services do you offer in Dundee?

We provide managed IT services, cybersecurity, cloud computing, disaster recovery, and on-site IT support.

2. Do you offer IT support for small businesses?

Yes! Our affordable and scalable IT support is designed to help businesses of all sizes.

3. How fast can you resolve IT issues?

Our 24/7 IT helpdesk ensures rapid response times to minimize downtime.

4. What industries do you serve?

We support businesses in finance, healthcare, retail, legal, hospitality, and manufacturing.

5. Can you help with cybersecurity?

Yes! We offer firewall protection, endpoint security, phishing prevention, and compliance support.

6. Do you provide both remote and on-site IT support?

Absolutely! We offer both remote troubleshooting and on-site visits depending on your needs.

7. How does IT support improve business operations?

Our services enhance security, boost efficiency, reduce downtime, and provide strategic IT planning.

8. Do you offer cloud migration and management?

Yes, we provide secure cloud migration, cloud backups, and ongoing cloud management.

9. What sets Red Mosquito apart from other IT providers?

We deliver 24/7 personalized IT support, industry expertise, and cutting-edge security solutions.

10. How can I get started with Red Mosquito?

Simply contact us today, and our IT experts will create a custom support plan for your business.