The Edinburgh based IT support you need to succeed

Whatever IT issues you experience and whatever your support needs, we’ll take care of them quickly and efficiently, so you can get back to business. And best of all, we do it with a human touch. That’s why some of our clients have stayed with us for over twenty years.

Looking to get more from your IT? Our free IT audit for the Edinburgh area will help you get clear on the strengths of your existing system and the areas that could be improved. Plus, we can give you insights into how you can accelerate your growth and success with innovative solutions. Book a meeting, either via Teams or at your Edinburgh office, and we’ll get back to you to arrange your free IT audit.

Total control and visibility

Outsourcing your IT Support in Edinburgh doesn’t mean losing control. You’ll have total visibility of incidents you’ve reported to us, including our response times and fix progress, with our instantly accessible client portal. And because we’ll agree on maximum response timeframes in a service level agreement, you can rest assured that we’ll always react quickly and effectively when you tell us about a problem.

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The IT support your business needs to succeed

Whatever your IT support needs, we’ve got them covered. Whether a printer has malfunctioned, or you need hardware and a desktop set up for a new staff member, we’ll take care of it. All that’s left for you to do, is run your business.

And should your needs change in the future, as your business technology partner, we’ve got the expertise, Managed IT Services, and Microsoft Cloud Services you need to succeed through digital transformation.

Taking care of your on-premise servers

Get direct access to experienced, reliable support technicians. We’ll monitor your on-premise servers around-the-clock, and if things go wrong, we’ll get you up and running again within a contractually agreed timeframe.

24/7 Edinburgh Help Desk

When you succeed, we do too, so you are always our top priority. Via our Helpdesk, you can speak directly to an expert IT engineer who’ll always try to resolve your problem on your first call. Because we work to strict KPIs, you can rest assured that if you experience a problem, it’ll be resolved swiftly within minimum input from you.

Keeping your on-premise network and hardware at peak performance

We’ll monitor and manage your on-premise network and the hardware that accesses it, and keep it running at the performance levels you need to work productively. From your firewalls and routers to your printers, we’ll take care of everything, so you can focus on reaching your goals.

The numbers say it all

How we served our Edinburgh clients in the last 30 days

Answered calls within

15
seconds

on average

Resolved incidents in

4.2
hours

on average

Met or exceeded

98
%

of SLAs

Achieved

99
%

customer satisfaction

Why Choose Red Mosquito for IT support provider in Edinburgh?

Choosing the right IT support provider in Edinburgh is crucial for the success of your business. Here's why Red Mosquito stands out:

Experienced IT Experts – Over 20 years of experience in delivering cutting-edge IT solutions.
Personalized Approach – We tailor our services to meet the unique needs of your business.
24/7 Support – Our team is always available to resolve IT issues and ensure seamless operations.
Security First – Comprehensive cybersecurity solutions to protect your business data and IT infrastructure.
Scalable IT Solutions – Whether you're a small business or a large enterprise, we offer solutions that grow with you.

Frequently Asked Questions (FAQ)

1. What is included in your IT support services?

Our IT support includes 24/7 monitoring, cybersecurity, cloud solutions, remote and on-site support, and IT consultancy.

2. Do you offer IT support for small businesses?

Yes, our IT support services are scalable and designed to meet the needs of businesses of all sizes.

3. How quickly can you respond to IT issues?

We provide rapid response times with 24/7 availability to resolve IT problems efficiently.

4. Can you help with cybersecurity?

Absolutely! We offer comprehensive cybersecurity solutions, including firewall protection, threat monitoring, and endpoint security.

5. Do you offer remote IT support?

Yes, we provide both remote and on-site IT support to ensure quick resolution of technical issues.

6. What industries do you serve?

We cater to various industries, including finance, healthcare, retail, manufacturing, and hospitality.

7. How can IT support benefit my business?

Our IT support reduces downtime, enhances security, increases efficiency, and provides cost-effective IT management.

8. Do you provide cloud services?

Yes, we offer cloud-based IT solutions, including data storage, backup, and remote access solutions.

9. What makes Red Mosquito different from other IT providers?

We provide personalized service, 24/7 support, and cutting-edge cybersecurity solutions to help businesses thrive.

10. How do I get started with Red Mosquito?

Simply contact us today to discuss your IT needs, and our team will create a customized support plan for your business.

Edinburgh City

Edinburgh is the capital city of Scotland and one of its 32 council areas. The city is located in southeast Scotland and is bounded to the north by the Firth of Forth and to the south by the Pentland Hills. Edinburgh had a population of 506,520 in 2020,[6] making it the second-most populous city in Scotland and the seventh-most populous in the United Kingdom. The wider metropolitan area had a population of 912,490 in the same year. (Source: Wikipedia)

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