The Edinburgh based IT support you need to succeed
Whatever IT issues you experience and whatever your support needs, we’ll take care of them quickly and efficiently, so you can get back to business. And best of all, we do it with a human touch. That’s why some of our clients have stayed with us for over twenty years.
Looking to get more from your IT? Our free IT audit for the Edinburgh area will help you get clear on the strengths of your existing system and the areas that could be improved. Plus, we can give you insights into how you can accelerate your growth and success with innovative solutions. Book a meeting, either via Teams or at your Edinburgh office, and we’ll get back to you to arrange your free IT audit.
Total control and visibility
Outsourcing your IT Support in Edinburgh doesn’t mean losing control. You’ll have total visibility of incidents you’ve reported to us, including our response times and fix progress, with our instantly accessible client portal. And because we’ll agree on maximum response timeframes in a service level agreement, you can rest assured that we’ll always react quickly and effectively when you tell us about a problem.
The IT support your business needs to succeed
Whatever your IT support needs, we’ve got them covered. Whether a printer has malfunctioned, or you need hardware and a desktop set up for a new staff member, we’ll take care of it. All that’s left for you to do, is run your business.
And should your needs change in the future, as your business technology partner, we’ve got the expertise, Managed IT Services, and Microsoft Cloud Services you need to succeed through digital transformation.
Taking care of your on-premise servers
Get direct access to experienced, reliable support technicians. We’ll monitor your on-premise servers around-the-clock, and if things go wrong, we’ll get you up and running again within a contractually agreed timeframe.
24/7 Edinburgh Help Desk
When you succeed, we do too, so you are always our top priority. Via our Helpdesk, you can speak directly to an expert IT engineer who’ll always try to resolve your problem on your first call. Because we work to strict KPIs, you can rest assured that if you experience a problem, it’ll be resolved swiftly within minimum input from you.
Keeping your on-premise network and hardware at peak performance
We’ll monitor and manage your on-premise network and the hardware that accesses it, and keep it running at the performance levels you need to work productively. From your firewalls and routers to your printers, we’ll take care of everything, so you can focus on reaching your goals.
Tried, tested, and proven solutions for total peace of mind
Your organisation relies on its technology to compete profitably.
That’s why we only partner with industry-leading vendors that you can trust to deliver the business technology you need, around the clock, without fail.
The numbers say it all
How we served our Edinburgh clients in the last 30 days
Answered calls within
15
seconds
on average
Resolved incidents in
4.2
hours
on average
Met or exceeded
98
%
of SLAs
Achieved
99
%
customer satisfaction
Get the IT support in Edinburgh you need to succeed
Call us on 0141 348 7950 or book a meeting with a member of our team today